Error code 12007-4 when installing Office

Error code 12007-4 when installing Office

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Error Code 12007-4

How to fix Error code 12007-4 when installing Office

Error code 12007-4 when installing Office occurs when your Internet connection, Antivirus software, firewall, proxy settings, or third party software preventing us from installing Office.

Error Message

Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code: 12007-4

Causes of "Error code 12007-4 when installing Office"

  • Slow internet connection
  • Internet proxy settings are presented to the installing office results
  • Antivirus software and firewall might be blocking the Office installation
  • Previous version of an Office suite is blocking the installation
  • Incomplete, partial, failed repair, installation, change, or removal of a previous Office suite can prevent from installing a newer version.

Resolution of "Error code 12007-4 when installing Office"

We have made a list of resolutions which you can try to fix the Error “Error code 12007-4 when installing Office”. We have listed the solutions to resolve the error.
Performing the below-mentioned solutions and workaround help us to resolve the error “Error code 12007-4 when installing Office” in Microsoft Office.

  • Temporarily disable antivirus software
  • Temporarily disable the firewall
  • Install Office using the Offline Installer
  • Install Office using a Wired Connection
  • Install Office using a different Internet Connection or from different location
  • Temporarily turn off proxy settings
  • Restart the Computer in Clean boot – Disable all third-party software
  • Remove Other Office Versions

1. Temporarily Disable Antivirus or Security Software

To workaround, this problem, try temporarily disabling your antivirus software and installing Office. If that doesn’t work, try uninstalling the antivirus software temporarily instead.

  • Open Antivirus application installed on the computer and then click on settings and navigate to real-time protection.
  • Turn Off real-time protection.Then Navigate to Antivirus firewall.
  • Turn off Antivirus firewall. Then Click on YES or OK confirmation prompt if prompted.

Don’t forget to reinstall it after Office is finished installing and if you turned it off, be sure to turn it on again.

2. Temporarily disable the Firewall

Windows Firewall or Third Party Firewall installed on the computer can cause the problem with the Office installation and it may throw “Error code 12007-4 when installing Office”. Firewall is used to allow and deny internet access to the applications. Due to an exception, it may deny providing access to Office installation.
Consider disabling the firewall on the computer before and during office installation.

  • Open the control panel and select the “System and Security” and then to “Windows Firewall”
  • Then Click on “Turn Windows Firewall On or Off”
  • Select Turn Off Firewall for both public and private networks.

Turn On the firewall once you finished installing the Office.

System and Security Windows 10
Configure Windows Firewall
Disable Windows 10 Firewall

3. Install Office using the Office Offline Installer

The Office offline installer may help in bypassing the potential firewall, proxy, antivirus, or Internet connection issues that might occur during an Office 2016 installation as we will be downloading the Offline installer ISO file to install office.

Steps to Download Office Offline Installer File

Please visit www.office.com/myaccount to download the office offline installer. We need to make sure that we are using the same account which is associated with our copy of office.

If we are not signed in with the Microsoft account associated with our copy of Office, we need to sign in now. If we are signed in with a different account, we need to sign out from that account and sign in again with the correct Microsoft account.

Microsoft Office My Account Page
Language and Other Install Options

Once we logged in, we will find My Office Account Homepage with your subscription account information and the place we normally go to download the standard online Office installer.

  • From the My Office Account Home page, click the Install button.
    From the Install page, click “Language, 32/64-bit, and other install options.
  • Language and Install Options: This is the section from where we can manually select to download Office in Language other than Operating System Configured language. We can also opt for the 64-bit version of office instead of normal 32 bit.
    • Offline Installer: From the Office Installer section, select desired language and click on Download offline installer.
Download Offline Installer

4. Install Office using a Wired Connection

Consider using a wired connection to connect to the Internet, if you are using a wireless connection. Plug in the Ethernet cable to your device and try installing Office again.

5. Install Office using a different Internet Connection or from different location

Consider connecting with a different internet connection as the network may be limited in a way that it won’t allow Office to install. If you are trying to install Office at School or Work, consider connecting your device with a different Internet connection at your Home, Public Place, Friend’s place or to a Wireless hotspot and then try to install Office again.

6. Turn off proxy settings temporarily

Proxy Settings enabled on your computer may affect the Microsoft Office installation and may throw “Error code 12007-4 when installing Office”.
If you use your device at home, school and at work, consider turning off the proxy settings in Microsoft Edge, Internet Explorer, Mozilla Firefox or Safari before you install Office.
Please follow the below-mentioned steps to turn off proxy settings in different browsers.

Disable Proxy Settings in Google Chrome

  • Open the Customize and Control Google Chrome menu by clicking on the three-dots icon at the top right of Google Chrome, select Settings on the menu. Click on Advanced Option from the Bottom if listed or find System and finally click on Open proxy settings.
  • Click on Connections from the top menu and then click on LAN Settings.
  • Deselect the checkbox for Use a proxy server for your LAN.
  • Click Ok.
Internet Properties
LAN Settings

Disable Proxy Settings in Internet Explorer

  • Open the Internet Options by clicking on the Gear Icon icon at the top right of Internet Explorer or Click on Tools and then select Internet Options.
  • Click on Connections from the top menu and then click on LAN Settings.
  • Deselect the checkbox for Use a proxy server for your LAN.
  • Click Ok.

Disable Proxy Settings in Mozilla Firefox

  • Open the Options by clicking on the three-bar Icon icon at the top right of Mozilla Firefox or Click on Tools and then select Options.
  • In Firefox Options, find Network Proxy Section and Click on Settings.
  • In Connection settings dialog box, from Configure Proxy Access to the Internet, Select No Proxy.
  • Click Ok.
Configure Proxy Access
Proxies Safari

Disable Proxy Settings in Safari

  • Open the Preferences by clicking on the Safari menu at the top left of Safari.
  • From the Preferences dialog box, click on Advanced.
  • In Advanced Section, Find Proxies and click on Change Settings.
  • In Network dialog box, Under Select a protocol to configure, uncheck any ticked boxes.
  • Click Ok.

7. Office Suite Installation in Clean Boot

Office installation can also be interrupted if third-party services are conflicting with the office program which can result in Error code 12007-4.
Consider performing Clean Boot to disable all startup programs and services on the computer. Also, consider disabling unwanted software’s which can conflict with the office suite.

Perform Clean Boot in Windows10, 8.1 and 8

  • Press Windows Key + R to open Run command, type msconfig.msc and click Ok. Or Open Control Panel –>Administrative Tools–>System Configuration
msconfig
System Configuration
  • On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
  • On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager
  • On the Startup tab in Task Manager, for each startup item, select the item and then click Disable
  • Close Task Manager.
    On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

Consider installing office after restarting the device.

Perform Clean Boot in Windows 7

  • Press Windows Key + R to open Run command, type msconfig.msc and click Ok. Or Open Control Panel –>Administrative Tools–>System Configuration
  • On the General tab, click the Selective startup option, and then click to clear the Load startup items check box
  • On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
  • Close Task Manager.
    On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

Consider installing office after restarting the device.

System Configuration Windows 7

8. Remove Other Office Versions

Office installation can also be interrupted due to erroneous residual files during the installation or un-installation of previous versions of Microsoft office.
Consider removing Microsoft Office versions installed in the device and try to reinstall the Office program.

Uninstall Office from the Control Panel

  • Press Windows Key + R to open Run command, type appwiz.cpl and click Ok. Or Open Control Panel –>Programs
  • Right-click on the Microsoft Office product, and choose Uninstall.
  • Follow the instructions on the screen.

Uninstall Office using Microsoft Easy Fix Tool

Try running Microsoft Easy Fix tool to completely remove Office from the device.

Reference: Microsoft Article for uninstalling Office
Consider installing office after restarting the device.

Frequently Asked Questions

  1. What is Microsoft Office Error code 12007-4?

    Error code 12007-4 when installing Office appears when your Internet connection, Antivirus software, firewall, proxy settings, or third party software preventing us from installing Office.
  2. How do I fix Office installation problems?

    Initiate Office installation after restarting your computer. If you still encounter problems, use Microsoft easy fix tool to uninstall Office completely and try reinstalling again.
  3. Do I need to uninstall old Microsoft Office before installing new Office?

    We recommend uninstalling any previous versions of Office installed before installing the new version. Thought, you can install the multiple Office versions.

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